Problems / Issues
Problems and Issues
Battery – if the Lusio Sensors have a blue / purple light or no light at all then please make sure to charge them up using the USB charger cable that came in your LusioMATE pack.
Bluetooth – check that you have Bluetooth turned ‘On’ on your device.
Uninstall / Reinstall the Game App you are using. When you reinstall the game make sure that you have Bluetooth switched 'On' and you click 'OK' when the game App asks to connect with your Bluetooth.
If you continue to have a problem it might be that the Lusio Sensor/s is faulty. Contact Team Lusio at firstname.lastname@example.org
Switch Lusio Sensors ‘Off’ and back ‘On’ again.
Close down the Game App that you are playing with and then restart it.
This might happen when you change games in the same game therapy session but keep working on the same ‘Movement Goal’. If the Lusio Sensors move too much then they can easily lose their connection to the movement position setting.
Simple solution. Pause the game and re- set the position.
Below is the Pause screen in Lusio Basketball - if you then press the icon that the arrow is pointing to you will be taken to Position Setup. Once you've reset the position hit the Back to Pause button and then Play.
Robot Mirror is super useful for a reference for Players in-game. If you find that Robot Mirror is doing the opposite movement to the Player then simply hit the ‘Reverse Robot Mirror’ button.
For a deep dive into Robot Mirror check the Lusio Platform Guide Robot Mirror video here.
Pause the Game – check the Sound is not muted. You can turn the sound 'On' and 'Off' in all the games on the pause screen like this.
Check the Ringer on your device – if it is ‘Off’ this will cause the Sound to be ‘Off’ in the game.
If using Apple devices - it is possible with some iPhones / iPads, and some iOS updates, that the mute button has been switched off in the LusioMATE App itself. If you have lost sound in the app, but it is working ok on the rest of the device, this is very likely the issue.
To fix the issue, when in the LusioMATE app swipe down from the top right of the screen and if you see the mute button in red (on) then tap it to switch it off. This should fix the problem.
No. You should be able to do a whole gaming therapy session with only calibrating the Lusio Sensors one time. If you change to another ‘Movement Goal’ during a session, when you get to the Calibrate screen just simply hit Skip.
That said, you might find the Sensors lose connection sometimes during a therapy session, and this might need you to re-calibrate them to get them working again.
Please contact Team Lusio at email@example.com and we will fix the problem for you.
Please go the Quick Setup Guide for a simple 7 Step process for getting started with LusioMATE.
Check the Lusio Sensors – Placement section and video in the Quick Setup Guide.
The Lusio Sensors need to be calibrated because they work with Bluetooth technology and the calibration enables them to talk to each other and, more importantly, to the LusioMATE gaming platform on your device.
To calibrate your Lusio Sensors just watch the Lusio Sensors - Connection and Calibration section and video in the Quick Setup Guide.
Click here to watch the LusioMATE Platform Guide video on the ‘Forgiveness’ feature.
Click here to watch the LusioMATE Platform Guide video on Lusio Robot Mirror.
Click here to watch the LusioMATE Platform Guide video on how Trophies work in the LusioMATE games.
If you want to just have some FUN game time with any of the LusioMATE games, without working on a specific Movement Goal, you can Play with Lusio Freestyle. Simply select the option, instead of one of your saved Movement Goals, and get set up as you would for any other session. Make any movement you like for the ‘Position Setting’ and away you go!!
Simply use the USB Type C charge cord provided, or any other USB Type C charge cord
Yes, of course. Your LusioMATE pack came with 5 different straps, including 1 x long extension strap which can be used to put a Lusio Sensor around your chest or stomach if you need.
There really is no limit as to where you can place the Lusio Sensors and if you check the Lusio Sensors Placement & Exercise Playlist on the Lusio Rehab YouTube Channel you’ll find lots of ideas as to how to place the Sensors.
Yes. Currently there are 3 x LusioMATE platform games which have been developed for play offline – Lusio Jumpy Rabbit, Lusio SteelMan and Lusio Basketball. For full details as to how access offline mode check the How to Use LusioMATE 'Offline' page.
Yes but only with Lusio Jumpy Rabbit currently. Whilst we encourage you to challenge people in your close network – family friends and clinicians – to highest score comps with LusioMATE games, there is only Lusio Jumpy Rabbit that allows for full 2 Player game play. This is an area that we are working on developing more.
Yes, but please check our detailed explanation on what we recommend for cleaning and / or infection control here.