NDIS Orders FAQs

Lusio Technology is proud to be a Registered National Insurance Disability Scheme (NDIS) provider and look forward to supporting people to achieve their goals.

NOTE: Lusio Technology Pty Ltd can only process NDIS claims that have a Service Agreement Form Completed.

Also you can download NDIS info sheet from here.



1. Look at your plan, find out which categories your plan has: "Assistive Technology" or "Consumables" Budgets


2. Check whether that it says "NDIS will pay my provider directly for these supports"
Here are the steps to be taken if you wish to claim resources from Lusio Technology Pty Ltd using your allocated funding:
  • Download and complete our specific NDIS Service Agreement Form
  • And Add items to your cart online, proceed to check out and put in shipping address . Keep Proceeding to complete the order process until you come to the Payment Method and Select NDIS (Requires Service Agreement) for payment and complete order. The order will now be sent to us but will await a service agreement to be emailed before we can process.
  • Please make sure that you attach a copy of your NDIS plan stating you have funding for the Low Risk Equipment or Therapy Products and if possible you can provide a letter of Recommendation from your Therapist.
  • Email your signed paperwork to chris@lusiorehab.com
Please note it may take up to 3 working days to process and send out
We will be in contact within 7 days if we are having issues with your plan.

3. If Your Plan states "NDIS will pay you directly for these supports"

Please add all items to the cart and you can either pay via credit card or one of the other payment options. If you require an invoice before hand please select NDIS plan managed and we will send you an open invoice.

Our team at Lusio Technology will be looking forward to hearing from you shortly!